Man threatens court action over withdrawn store card points : Credit Card Guide

Man threatens court action over withdrawn store card points

A man has threatened to take court action after his rewards scheme cards were cancelled by a supermarket giant. The man from Bedfordshire said he had accrued points to the value of thousands of pounds, but that the supermarket giant Tesco has cancelled his fourteen rewards scheme cards, along with £2000 worth of points. Paul Ryan states that he earned the points by making transactions at Tesco stores, and claims that the supermarket has no right to cancel them.

According to reports the customers was often finding bargain goods prices at just a couple of pounds, earning points that sometimes amounts to £40, and then selling the goods at car boot sales.

He said: "I have spent the money and I have earned the points. The points were awarded and now they have been taken away, I think unfairly and unjustly, and there's no reason why Tesco should withhold the points from me. I have paid the money and they should keep their end of the bargain and give me the points."

However, Tesco stated that the man abused the scheme, adding: "His actions are a clear violation of the spirit and the letter of the agreement. It's unfortunate that he is attempting to portray himself as a victim of corporate bureaucracy. If anything he's a victim of his own abuse of the scheme."

One industry official stated: "I do not think enough of us read the small-print. If you read the small-print for the Tesco Club Card, it states very clearly that the company can withdraw the Club Card from any customer it wishes at any time without having to give any reason. I find this a little bit on the frightening side, because many people will accrue these points over a long period of time in the hope that they will be able to splash out at Christmas."

Tom Smith
25th February 2008

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